Description
Are you passionate about helping Canadian Federal Public Sector organizations harness the power of cloud technology and AI to accelerate their missions? Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Canadian Federal Public Sector team. In this role, you will serve as a trusted advisor to Canadian federal government departments and agencies navigating their cloud adoption and AI transformation journey — helping them translate ambitious public sector missions into measurable business outcomes through modern cloud solutions. You will also work closely with AWS Partners and AWS Professional Services to ensure seamless delivery and accelerated customer outcomes.

Key Job Responsibilities

Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, AWS Partners, and customer teams to deliver measurable outcomes for Canadian federal government organizations.

Drive Adoption: Develop and execute cloud adoption, migration, and modernization roadmaps aligned with customer milestones — translating strategic initiatives into concrete, sequenced actions.

Accelerate Value: Identify opportunities for large‑scale migrations, modernization, data & analytics, generative AI, and agentic AI that advance federal missions and operational efficiency.

Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefings that prepare federal customers for responsible AI adoption and long‑term operational excellence.

Collaborate & Coordinate: Act as the connective tissue between account teams, solutions architects, AWS Partners, and Professional Services — ensuring cohesive execution against customer cloud strategy.





Build & Scale: Develop scalable mechanisms and best practices that accelerate adoption across the Canadian Federal Public Sector.

A Day in the Life
As a CSM on the AWS Canadian Federal Public Sector team, you are the customer's trusted advisor and the central connector between federal government clients, AWS Partners, Professional Services, and internal AWS teams — ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align cloud adoption, migration, and AI transformation roadmaps with mission objectives; coordinating between Sales, Support, Solutions Architecture, and AI/ML specialist teams to remove blockers; and tracking progress against key milestones. You'll develop enablement plans that prepare organizations for successful workload migrations and generative AI adoption, lead executive briefings showcasing how agentic AI and AWS capabilities serve federal use cases, and manage go‑live events marking critical transitions. Beyond structured activities, you'll proactively identify emerging challenges and develop creative AI‑first solutions that help federal organizations move from AI curiosity to production‑grade agentic systems.

Basic Qualifications

5+ years of work in enterprise IT, either as a vendor, consultant or prior experience managing technical programs.





3+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.

Experience working directly with government officials and regulatory bodies.

Bachelor's degree in a relevant field or equivalent work experience.

Bilingualism (French and English) is required.

Preferred Qualifications

AWS or other cloud certification.

Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.

Experience coordinating between project teams and customers to meet unique customer requirements.

Knowledge of cloud computing technologies.

Equal Opportunity Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compensation
BASE SALARY RANGE: CAN, ON, Ottawa – 99,900.00 – 166,900.00 CAD annually. Total compensation may include sign‑on payments, restricted stock units, deferred profit sharing, paid time off and other benefit resources such as health insurance, RRSP, DPSP, and more.

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📌 Customer Solutions Manager - AI-Migrations and Modernizations, Canada Public Sector Federal (Quebec City)
🏢 Amazon Web Services (AWS)
📍 Quebec City