Join Us in Building the FutureAt Architech, we don’t just ship software. We partner with North America’s leading brands to modernize legacy platforms, embed AI into real operations, and launch digital products that transform business outcomes. Our engineers and designers harness cloud-native tools, autonomous agents, data-driven insights, and GenAI to drive measurable impact — replatforming systems in the cloud, optimizing customer journeys, or accelerating AI adoption across the enterprise. You’ll work at the intersection of strategy and execution, solving complex problems alongside smart, curious teammates across Canada and Poland. Backed by 20+ years of experience, a drive for excellence, and a culture rooted in growth and collaboration, this is where you thrive if you’re looking to deliver meaningful, high-stakes software solutions.We’re Building a More Inclusive Tech IndustryWe believe diversity leads to better outcomes. Nearly half of our team was born outside of Canada, and we speak 19+ languages. We’re 31% women, 57% BIPOC, and 14% LGBTQIA+. We’ve doubled the number of women in tech roles in the past year, and maintain a 0% gender pay gap across our delivery and technology teams. Inclusion here isn’t a buzzword, it’s backed by data, policy, and accountability.How We Work TogetherWe’re a close-knit, collaborative group who care about doing excellent work, and doing it with integrity. Our values shape how we show up every day:Think Big– Dream it, plan it, ship itBe Open & Collaborate– Diverse minds build better solutionsNever Fail a Client– Own the outcomeGrow Our People– Feedback, learning, leadershipDo the Right Thing– Even when it’s hardEmbrace Change– Adapt fast, stay curiousPosition OverviewAs the Product Owner, Digital Serve and Support, you will lead the end-to-end delivery, evolution, and optimization of digital products and services that transform customer self‑serve and support experiences. You will champion digital‑first strategies, leverage new technologies to enhance customer experience and operational efficiency,



and foster a culture of value‑focused and modern way of working across cross‑functional teams.What you will be doingLead the end‑to‑end project delivery across Digital Serve & Support product portfolio:Manage the lifecycle of product from ideation, discovery, design, deployment, and launch to ongoing; ensure alignment with business objectives and digital‑first strategies.Digital Product Enablement:Drive the adoption and integration of AI solutions to enhance customer experience, operational efficiency, and product innovation.Strategic Planning & Execution:Develop and execute digital product strategies, leveraging data analytics, market research, and customer insights to inform decision‑making and prioritize initiatives.Stakeholder Engagement & Change Management:Build robust relationships with business leaders, application owners, and technical stakeholders; facilitate alignment, manage change, and ensure successful adoption of digital‑first standards.Cross‑Functional Leadership:Drive cross‑functional collaboration by influencing stakeholders, aligning priorities, and promoting a value‑focused agile approach to product.Communications & Influence:Effectively communicate product vision, strategy, and progress to stakeholders at all levels; advocate for customers and ensure transparency in decision‑making.Continuous Improvement:Monitor product performance using key metrics (e.G., containment rate, digital adoption, DAC); identify opportunities for enhancement, and drive iterative improvements.What you need to succeedStrategic thinker with a visionary mindset and the ability to translate business goals into actionable product strategies.Collaborative leader who inspires teams, builds consensus,



and drives.Deep understanding of digital‑first strategies, customer experience optimization, and modern product management and project management methodologies (Agile/ Scrum/ SAFe).Ability to blend structured planning (Waterfall) with iterative development (Agile).Ability to ensure effective governance, maintain compliance, and manage performance across multiple business & organizational units and technical environments.Proficiency in tools such as Jira, Confluence, Contentful, and digital analytics.Strong analytical skills with experience in data‑driven decision‑making.Exceptional communication, presentation, and stakeholder management.Demonstrated expertise in AI, machine learning, or advanced analytics.Experience leading cross‑functional teams and driving organizational.Adaptable, resilient, and comfortable with ambiguity in a fast‑paced, evolving environment.What you will bringBachelor's or Master's degree in Computer Science, Engineering, Business, or related.5+ years of experience in digital product management, product ownership, or product enablement, with a proven track record of leading complex digital initiatives.Excellent interpersonal skills, including negotiation, conflict resolution, and influencing without authority.Demonstrates a deep understanding of Agile methodologies, supported by over five years of hands‑on experience in Agile software development.Familiarity with artificial intelligence (AI) platforms and tools is a strong advantage.Telecom industry experience is an asset.Compensation & ContractHourly rate: CAD $60-65.6‑Month Hybrid Contract, Potential for Extension.Equal Opportunity StatementArchitech is an equal‑opportunity employer committed to diversity. Should you require any accommodations prior to or during the interview process, please indicate this during the interview process. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.#J-18808-Ljbffr

📌 Product Owner - Contract Hybrid, Toronto Gta - C$60 - C$65 An Hour
🏢 ARCHITECH
📍 Toronto