Competitive Salary: $83,000-$87,000 gross annually, based on previous experience & education
Job Duties Oversee Fairmont Gold operations, ensuring the highest level of guest satisfaction and adherence to Fairmont Standards.
Collaborate with In-Room Dining, Front Office, Housekeeping, and other departments to deliver seamless service and promote Fairmont Gold offerings.
Manage room inventory, upgrades, and special projects using Fairmont Revenue Management philosophies.
Lead, supervise, and develop Fairmont Gold colleagues, maintaining effective communication and service excellence.
Ensure operational accuracy, safety, financial accountability, and continuously improve guest experiences through feedback and innovative initiatives.
Qualifications Minimum 2 years’ experience in 4‑diamond hotel front office operations (asset)
Familiarity with Forbes auditing processes and standards
Proven record of exceeding guest expectations
Leadership skills including team management and supervision
Written and verbal communication skills
Strong interpersonal and organizational skills
Ability to work under pressure and manage multiple tasks/projects
Operational knowledge of Property Manager systems (asset)
Proficiency in Microsoft Office Suite (asset)
Diploma or degree in Hospitality Management (asset)




Knowledge of a second language applicable to the hotel/hospitality industry (asset)
Job Perks & Benefits Comprehensive advantages package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender Affiliation for full‑time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees
Employee travel program with discounts on room rates and on food & beverage at Fairmont & Accor properties worldwide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Subsidized staff accommodation provided on‑site for full‑time status employees for 3 months; off‑site accommodation is available for you to rent downtown based on availability
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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📌 Director of Fairmont Gold (Club Lounge) (British Columbia)
🏢 Fairmont Hotels and Resorts
📍 British Columbia