Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family‑owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive‑centric services including industry‑leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

What will you do?

Responsible for leading and developing a high‑performing implementation team through effective coaching, workload management, and performance oversight

Guide, train, and mentor all levels of departmental personnel

Work cooperatively with employees to assess their skill level and develop/train accordingly

Oversee the distribution of workload amongst the team and information shared on the Intranet

Drive operational efficiency, accountability, and continuous process improvement, with a strong focus on delivering a positive client onboarding experience and achieving high customer satisfaction





Serve as a key escalation point for complex client issues, collaborate cross‑functionally to resolve challenges and align processes, and represent the Implementation team during client and prospect engagements

Focus the team on preparation, documentation, communication and follow up and assist in the creation and management of Implementation Department policies and procedures

Assist the Manager in conducting meetings with personnel to maintain open communication

Maintain attendance responsibility and manage employee conduct and performance with support of the Manager as well as assist in the completion and presentation of performance evaluations as required

Assemble data, prepare and deliver periodic and special reports

Participate in the interviewing process and training of current hires

Ensuring timely, accurate execution of all project and startup activities

What are we looking for?

Bachelor’s Degree or an equivalent in Business Administration

2-4 years of project management experience

2-4 years of automotive experience

Prior supervisory experience

Advanced proficiency in Holman systems including GDT, EVOS, Insights, and FleetTrak

Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint

Thorough understanding of organizational products,



services, and processes, along with a solid foundation in project management

Proactive, customer‑focused leader with strong communication and interpersonal skills

Highly organized, detail‑oriented, and adaptable under pressure

Ability to think logically and solve problems effectively while maintaining a continuous improvement mindset

Able to independently manage team workload and project assignments, approve routine timeline adjustments and coaching actions

Able to contribute to escalated client and cross‑departmental decisions, and elevate compliance or strategic risks as needed

Proven track record managing client interaction, strong customer‑facing experience, and demonstrated ability to lead, influence, and collaborate effectively across teams

Bilingual – English/French is an asset

Pay
We offer competitive wages that are commensurate with job‑related skills, experience, relevant education or training, and geographic location, starting in the range of $99,490.00 - $141,770.00 CAD annually for full‑time employees. The annual compensation range is comprised of base pay earnings.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier‑free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.

We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.

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📌 Supervisor - Client Implementation (Ontario)
🏢 Holman
📍 Ontario