Drive IT Operations as the Command Center Manager at Bombardier, overseeing 24x7 monitoring and incident management. Foster a high-performing team and implement automation strategies for operational improvement.

You will play a crucial role in managing the Command Center at Bombardier, ensuring continuous IT service availability and compliance with service process standards. This position requires a focus on proactive incident management and collaboration with stakeholders to enhance service reliability. Lead automation projects that minimize service disruptions while mentoring a skilled operations team.

Key Responsibilities:
• Direct Command Center operations ensuring service continuity
• Manage incidents, alerts, and event responses effectively




• Ensure compliance with SLA and ITSM frameworks
• Collaborate with vendors to drive service improvements
• Mentor team members, promoting skill development

Requirements:
• 8-10+ years in IT Operations or NOC environments
• Relevant bachelor’s degree or equivalent
• Experience with ServiceNow and ITSM processes
• Robust leadership and communication skills
• Bilingual in French and English

Lead operational excellence and customer satisfaction at Bombardier through effective IT management.
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📌 Command Center Manager at Bombardier (Quebec City)
🏢 Bombardier Transportation
📍 Quebec City