Volkswagen Financial Services, a wholly‑owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. The company supports the Audi, Ducati, and Volkswagen brands and their dealers, providing accessible mobility solutions for customers through Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End‑of‑Term vehicle disposition.

Role Description
This position is responsible for assisting with critical functions and day‑to‑day operations related to the Vehicle Remarketing Services department. It is a frontline leadership role that acts as an escalation point for Vehicle Remarketing Services Specialists and provides leadership with KPI tracking, team presentations, and SLA updates throughout the week.

Key Responsibilities

Provide phone coverage when required (high phone volume and team absences)

Actively manage and prioritize phone queues, tasks, and expectations in a clear manner

Provide guidance and support team members with dealer inquiries (general questions and escalations)

Become a SME on departmental tasks

Maintain weekly reporting on KPIs and task SLAs to supervisor (where needed)

Assist with training current team members and updating relevant training material (process guides and Navex)

Lead team huddles to communicate updates and departmental performance

Support remarketing initiatives across the department and team

Partner closely with the supervisor to support team engagement and operational priorities

Qualifications & Skills Requirements
Education

College diploma required

Preferred: University degree

Experience

3–5 years in business operations

Preferred: 1+ year of leadership experience

Preferred: Lease end and/or remarketing experience

Skills





Inbound and outbound phone experience

Conflict resolution skills

Strong communication skills

Organizational skills

Decision‑making skills

Effective listening

Attention to detail

Adaptability

Sense of urgency

Time‑management skills

Proficiency in business objects (asset)

Knowledge of finance and accounting (asset)

Work schedule: Hybrid
Role classification: Hybrid
Internal grade: 7
Salary range: $71,000 – $80,000 (based on experience, education, and internal practices)

All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.

Benefits

Health, dental, and vision coverage for employees and their families

Flex health benefit program

Defined contribution retirement plan with generous matching program

Bonus and merit program reinforcing a pay‑for‑performance culture

Vehicle leasing program offering discounted company vehicle leases (up to four vehicles per employee per year)

Flexible hybrid work policy

Floaters days and company‑designated holidays for work‑life balance

Wellness programs including discounted gym memberships and mental health resources

Tuition reimbursement for professional development

Volkswagen Financial Services is committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal or local laws. Accommodations are available for applicants and employees with disabilities. Only shortlisted candidates will be contacted.

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📌 Sr. Specialist, Vehicle Remarketing Services (Ontario)
🏢 Volkswagen Financial Services
📍 Ontario