Responsibilities Discovering hardware and software solutions
Troubleshooting technical problems
Identifying and repairing flaws
Troubleshooting network issues
Hardware and software installation and configuration
Speaking with customers to quickly determine the source of their problem
Providing customers with timely and accurate feedback
Guiding customers through a series of steps to solve a problem
Following up with clients to ensure the issue is resolved
Replacing or repairing required components
Assisting with the deployment of current applications
Supporting with procedural documentation
Managing several cases concurrently
Testing and evaluating new technologies
Checking the electrical safety of equipment
Qualifications Degree in computer science or information technology




It is advantageous to be certified for Microsoft, Linux, or Cisco
Prior experience in tech support, desktop support, or a related role
Knowledge of Windows/Linux/Mac OS
Working knowledge of remote desktop applications and help desk software
Detail-oriented and problem-solving abilities are required
Outstanding interpersonal skills
Excellent written and verbal communication skills
Benefits and Employment Full-time permanent position, 40 hours per week
Salary: $31.00 - $46.75 per hour
Required Years of Experience: 1 to 2 years

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📌 User Support Technician NOC 22221 Jobs In-Demand *APPLY FOR FUTURE OPPORTUNITIES* (Alberta)
🏢 Gtrworldwide
📍 Alberta