Purpose. Performance. People.

Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations of Canadians.

With a long‑term horizon and global reach, we deploy capital at scale across public and private markets. Our size, stability, and disciplined investment philosophy allow us to pursue complex opportunities and build enduring partnerships worldwide.

For our people, this means meaningful work with tangible impact, real chance, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll contribute to outcomes that matter alongside team members committed to excellence and shared success.

Role Summary
As a Director, Workplace Services (Americas), you will be responsible for delivering an inspiring and energizing workplace that optimises operational effectiveness, adapts to changing needs, and supports best‑in‑class employee experience.

This role blends expertise in facilities operations, infrastructure, and project delivery with strong emphasis on relationship management, stakeholder engagement, and people leadership.

Accountabilities

Provide strategic leadership to deliver a world‑class workplace experience across multiple regions, ensuring alignment with CPP Investments’ business objectives and culture.

Develop and mentor a high‑performing, diverse team that delivers consistently excellent service.

Oversee daily operations for all workplace services, including space planning, facilities operations, preventive maintenance, and vendor performance.

Oversee central services including reception, guest services, mail handling, events support, and workplace amenities.

Lead third‑party facility management (FM) partnerships to ensure service delivery excellence, compliance, and cost efficiency.

Partner with internal and external stakeholders on leasing strategy, renewals,



and negotiations for office premises in Toronto, New York, Brazil and support for other global offices.

Direct tenant improvement and capital construction projects, from concept to completion, ensuring schedule, budget, and quality targets are met.

Oversee critical infrastructure systems (generators, UPS, BMS) to ensure business continuity and resilience.

Develop, monitor, and analyse KPIs across all defined operational areas; drive key initiatives and strategic long‑term goals through scheduled tracking and reporting.

Prepare monthly metrics reports (space allocation, financials, facilities requests, KPIs and KRIs) for monthly review by the Managing Director.

Optimise business operations to achieve success by delivering support and services that meet partner needs and enhance employee experience.

Manage multiple projects and daily activities, meet deadlines and develop plans to accomplish departmental goals.

Source and select vendors and service providers; negotiate contracts and manage vendor performance to ensure financial prudence and compliance.

Oversee the provision of central services such as reception, switchboard, guest services, mail handling, and housekeeping, and manage the teams delivering these services.

Qualifications

Bachelor’s degree in Real Estate, Facilities Management, Engineering, Business Administration, or related field.

10+ years of progressive experience in workplace operations, facilities management, or real estate, with multi‑site leadership responsibility, including team management, goal setting, performance reviews, and recruitment.





Champion a service‑driven culture that blends hospitality and workplace operations, elevating the employee and guest experience.

Strong track record of leading teams, managing large budgets (CAD $10–50 million), and delivering measurable improvements in performance and experience.

Exceptional interpersonal and communication skills, with the ability to influence and build strong cross‑functional partnerships.

Skilled negotiator with sound business judgment and attention to detail.

Proactive, strategic thinker who thrives in dynamic, global environments.

Build a trusting and inclusive growth‑mindset culture where employees feel empowered to challenge the status quo and share innovative ideas.

You are motivated to contribute to something larger than yourself, approach complex challenges with rigor, and hold yourself to high standards in a collaborative, performance‑driven environment.

We provide colleagues with cutting‑edge AI tools, dedicated learning time, and practical support to help them deliver with greater impact.

Inclusion & Accessibility
CPP Investments is committed to equitable access to employment and building a workforce that reflects diverse talent and perspectives. If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Attention: Protect Yourself from Fraud
CPP Investments is committed to a secure and transparent recruitment process. We will never ask candidates for payment or financial information at any stage of hiring. All legitimate opportunities are posted on our careers page, and communications will come from our applicant tracking system, Workday.

CPP Investments may use AI tools to help screen and assess applicants by analysing resumes and applications for relevant skills and experience. These tools support, but do not replace, human decision‑making.

#J-18808-Ljbffr

📌 Director, Workplace Experience (Ontario)
🏢 CPP Investments | Investissements RPC
📍 Ontario