The Linchpin Co. is a people operations group offering custom recruitment and consulting services. At Linchpin, we know a company's most valuable resource is its people, and we are people experts!
We will be the point of contact between you and our client during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.
Our client is a fast-growing CPG brand based in Vancouver, BC. What started as a small retail concept has expanded into national retailers across Canada. As the company scales, they are strengthening operations, elevating brand execution, and building structure across the business.
Role Summary The Regional Operations Manager is the Vancouver anchor for all retail, HR, administrative, and operational support. This role ensures the retail location runs smoothly, brand standards are upheld, sales goals are met, and national operations receive consistent on-the-ground support.
Key Responsibilities Retail Store Oversight
Oversee cash-handling procedures and weekly deposit confirmations
Track retail inventory between locations/warehouses
Maintain back-of-house organization, labeling, and supply replenishment
Support the floor during peak periods or staffing gaps
Meet established performance metrics and KPIs
People & HR Support (Retail Team)
Support hiring, including job postings, screening, and interviewing
Recommend staffing levels based on seasonality and sales patterns
Coordinate onboarding, including paperwork, uniforms, access, and training schedules
Support customer service and safety training
Assist with performance check-ins and elevate issues when needed
Maintain consistent communication and team culture
Scheduling & Timesheets
Manage weekly scheduling with the Retail Manager
Ensure schedules align with budgeted hours and traffic patterns
Approve timesheets and submit for payroll
Track absences, vacations, and shift changes
Brand Consistency,



Experience & Events
Maintain staff brand standards
Oversee signage, product presentation, and display quality
Ensure retail space cleanliness and organization
Support local events, activations, and sampling initiatives
Manage packaging and branded materials
Administration & Office Coordination
Maintain digital filing systems and libraries
Prepare weekly leadership updates, including inventory snapshots, staffing, scheduling flags, and checklists
Triage general inbox emails and manage customer follow-ups
On-the-Ground BC Operational Support
Serve as the Vancouver point person for tasks requiring physical presence
Coordinate local deliveries, pickups, samples, and courier interactions
Visit storage or 3PL partners as needed
Support shipping/receiving photos, packaging QC, and product checks
Process Support
Help document, update, and maintain processes and SOPs
Communicate procedural updates to staff
Ensure retail staff follow operational standards
Identify gaps and propose improvements
Reporting Structure
Reports to Founder & CEO for HR, brand, admin, and culture
Direct report: Retail Store Manager
Dotted-line to Supply Chain Manager for West-based support
Who You Are Highly organized with robust follow-through
Comfortable multitasking across multiple functions
Professional, approachable, and solutions-focused
Able to handle confidential HR matters and feedback conversations
Detail-oriented with strong brand and customer experience instincts
Proactive, reliable, and supportive
Able to lift heavy packages, up to 50 lbs
Qualifications 2–4 years in administration, coordination, retail operations, or HR support
Strong communication and organizational skills
Experience with scheduling, hiring, and people coordination
Proficient in Google Workspace; willing to learn QuickBooks and EDI tools
Based in Vancouver and able to work in person
Strong sense of hospitality and brand execution

#J-18808-Ljbffr

📌 Regional Operations Manager (British Columbia)
🏢 The Linchpin
📍 British Columbia