Established since 1879, Birks is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients.

Team Lead at our TimeVallée store in Royalmount will be responsible for overseeing staff and ensuring the highest level of customer service. This role requires a strong leader with excellent communication skills and a passion for luxury retail.

Key Responsibilities

Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service.

Train and develop team members, providing ongoing coaching and feedback.

Ensure compliance with company policies and procedures.

Handle customer inquiries and resolve issues promptly and professionally.

Monitor and analyze sales performance, implementing strategies to improve results.

Collaborate with management to set the wheels in motion to achieve the sales plan each month.

Take charge of store operations in the absence of management.

Handle performance evaluations if needed.

Develop meaningful relationships with each client.

Business development, customer relations and promotion of the store within the community.





Achieve or exceed sales targets continuously.

Foster an environment that puts the client at the forefront.

Qualifications

Proven experience in a leadership role within luxury retail.

Strong interpersonal and communication skills.

Ability to motivate and inspire a team.

Excellent problem‑solving and decision‑making abilities.

Knowledge of luxury products and brands.

Strong team player.

Flexibility to work evenings, weekends, and holidays as needed.

Strong knowledge of English & French. A proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, to offer excellent customer service and to create an experience that will build long‑lasting client relationships.

Advantages

Competitive compensation aligned with your experience and contributions.

A comprehensive benefits package designed to support your well‑being.

Innovative training and development programs to help you grow and excel.

Exclusive employee discounts on our timeless collections.

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📌 Team Lead, Sales (Quebec City)
🏢 Maison Birks
📍 Quebec City