Job Overview The Systems Engineer (End User Services) leads the technical implementation and operation of CI Financial’s End‑User Technologies, including O365, MFA, Azure AD, endpoint and SSO solutions. The role drives innovation and continuous improvement, defining processes, building best practices, expanding service capacity, and enhancing quality while following company policies.
What You Will Do Administer and support the Microsoft 365 environment (Exchange Online, SharePoint, Teams, OneDrive)
Manage identity and access solutions, including SSO and MFA (Okta, Cisco Duo considered assets)
Administer security and compliance configurations within Microsoft 365
Collaborate with internal teams and vendors to support and improve Microsoft Teams Rooms and AV collaboration technologies
Participate in project‑based initiatives related to Microsoft 365 enhancements, migrations, and new technology implementations
Provide Level 3 support for Microsoft 365 and identity platforms
Work with stakeholders and vendors to troubleshoot cloud service issues
Monitor platform performance, service health, and availability
Participate in incident, problem, and change management processes
Develop and maintain documentation and procedures
Identify automation opportunities using PowerShell
Provide after‑hours support as part of an on‑call rotation
What You Will Bring 5+ years administering Microsoft environments
5+ years administering Microsoft 365
Experience with MFA and SSO (Okta, Cisco Duo)




Experience supporting Microsoft Teams Rooms and AV technologies
Experience supporting enterprise IT projects
Post‑secondary education in IT or related field, or equivalent experience; Microsoft 365 or security certification preferred
Knowledge, Skills, and Abilities Advanced knowledge of Microsoft 365 and Entra ID
Strong understanding of MFA and Conditional Access
PowerShell scripting skills
Troubleshooting and root‑cause analysis
Strong communication skills
Ability to drive continuous improvement
Independent and team orientation
Working Conditions Travel between locations as required
Standard office environment, onsite four days per week
On‑call rotation participation
Occasional overtime
Occasional lifting
Compensation and Benefits Base salary range: $55,000 – $95,000 (varies by experience, skills, education, and location). Eligible for a bonus program. Benefits include health insurance, wellness programs, life and disability insurance, retirement savings plans, paid leave, education‑related programs, paid holidays, vacation time, and additional company‑subsidized benefits.
Equal Chance CI Financial Corp. and all affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations to apply for any job opportunity or during the recruitment process, please contact [email protected] or call 416‑364‑1145 ext. 4747.

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📌 End User Services Specialist (Ontario)
🏢 CI Financial
📍 Ontario