The Tech Recruiter I SaaS I AI I Cybersecurity Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable.
Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting).
Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks.
Standardize onboarding + implementation handoffs with explicit “time-to-value” milestones.
Clarify ownership between CS vs Support vs Founder‑AM.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service and Project Management
Industries Blockchain Services
Location: Toronto, Ontario, Canada
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📌 Head of Customer Success - Crypto SaaS (Ontario)
🏢 The Crypto Recruiters
📍 Ontario
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