Lead ServiceNow technical delivery with expertise at BC Hydro as a Technical Lead in ITSM, ITOM, CMDB, and SecOps domains. This role requires strong technical leadership and hands-on configuration experience.

As a Technical Lead, you will oversee day-to-day ServiceNow operations, translating business requirements into technical solutions. Your responsibilities will include enhancing ITSM processes, implementing ITOM capabilities, and supporting CMDB governance. Collaborating with architects and teams to deliver high-quality services is crucial for this role.

Key Responsibilities:
• Lead technical delivery for ServiceNow ITSM, ITOM, CMDB, SecOps
• Enhance service processes including incident and change management




• Support CMDB data quality and governance tasks
• Implement ITOM solutions like Discovery and service views
• Guide teams on platform best practices and troubleshooting

Requirements:
• 10-15 years of IT experience in ServiceNow
• Hands-on expertise in ITSM, ITOM, CMDB, and SecOps
• Solid technical configuration and scripting background
• Proven leadership in technical delivery
• Experience in integration and managed services environments

Optimize ServiceNow capabilities and lead the team effectively at BC Hydro.
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📌 Technical Lead ServiceNow ITSM ITOM SecOps (British Columbia)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 British Columbia