Overview Our client, a Big 5 bank, is currently hiring for a bilingual customer service representative to join their team in downtown Montreal. This role is within the investment funds group, which supports multiple lines of business: Mutual funds, Global Asset Management, ETFs, broker dealer services, and transfers. The team works with third party advisors and dealers, providing assistance, with occasional investor interaction. Responsibilities Handle inbound calls and emails from advisors and investors, with focus on calls (approximately 80% of workday). Open tickets for calls using ServiceNow; tickets may require follow-up the next day if not resolved on first contact. Address common questions such as: how to set up an account, trade inquiries, and tax questions (including RRSP). Meet team service level agreements: 80% of calls answered within 180 seconds; tickets handled within 24 hours and resolved within 3 days. Maintain performance standards, aiming for 80% call quality or higher. As proficiency grows, may take on additional tasks such as emails (inbound role with exposure to other tasks). Qualifications Bilingual in French & English Solid communication skills Strong problem solving skills MS Office/Computer literacy (Word, Teams, Outlook, etc.) Education College/University Degree (Ideally business/psychology) Employee Value Proposition (EVP)



& Environment Chance to extend contract or convert to permanent. Opportunity to transfer into the sales team for high performers. Work workplace: once a month in the office in downtown Montreal; the rest is work from home. Schedule & Contract Hours: Monday–Friday, 8:30 am – 7:00 pm, rotating 8-hour shifts with start times between 8:30 am and 10:30 am. Contract: 8 months with the potential for extension or conversion to permanent. Compensation Pay: $22–$24/hr (note: some postings list $23.00–$24.00/hr; this description reflects the range used in the original content). Location & Workplace Type This is a hybrid position based in Montreal, QC. Occasional in-office requirement in downtown Montreal. About TEKsystems TEKsystems and TEKsystems Global Services are Allegis Group companies. We are a leading provider of business and technology services with a global presence, serving a wide range of clients. Our goal is to help clients transform and master technology-driven change. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law. #J-18808-Ljbffr

📌 Bilingual Service Representative - $22 - $24 An Hour - No Experience Required (Montreal)
🏢 TEKsystems
📍 Montreal