Job Title: AV Support Technician

Duration: 04 Months with possibility of Extension

Location: Toronto, ON M5H 4A6, Canada

Job Description:

Key Responsibilities

Conference Room AV Support G Sweeps

- Perform daily AV sweeps of all conference rooms to proactively catch and resolve issues before meetings start.
- Support and assist employees using conference room AV systems, both in office and remote, including Google Meet, projectors, displays, and audio/video conferencing equipment.
- Troubleshoot and resolve Google Meet hardware and software issues, including Google Meet room kits, cameras, and in-room controllers.
- Support and maintain the Logitech Rally line of products (cameras, speakers, mics, and Rally Bar/Rally Bar Mini) across conference rooms.
- Support and troubleshoot Neat Bar Pro systems, including connectivity, audio/video quality, and firmware issues.
- Configure, monitor, and troubleshoot Logitech scheduling displays/room schedulers, ensuring rooms show accurate availability and booking status.
- Know and work with your points of escalation to continuously improve the end-user experience.
- Train employees on the proper use of conference room AV equipment.
- Respond to support escalations from the IT Helpdesk, both in person and via our ticketing system, and triage hardware stacks as needed.
- Manage inventory for AV and IT hardware and software, including tracking, ordering, and stocking of spares and consumables.

Conference Room Design, Install G Troubleshooting

- Install and configure new conference rooms from the ground up, including mounting displays and cameras, running and terminating cabling, and installing and provisioning room hardware.
- Configure, calibrate, and maintain conference room audio systems (DSPs, mixers, microphones, speakers)to ensure clear, consistent audio quality.
- Diagnose and resolve complex, end-to-end conference room issues spanning hardware, software, network, and scheduling systems.
- Document room configurations, signal flow diagrams,



and equipment inventories for all supported spaces.
- Assist with cabling, rack builds, and low-voltage wiring for new or renovated conference rooms as needed.

Event Support (Secondary)

- Assist the events team with AV setup, breakdown, and in office support for internal meetings and company events as needed.
- Provide backup support for live AV events (all-hands meetings, town halls, webinars) under the direction of the event lead.
- This role is not expected to lead or run event production — event support is an occasional, secondary responsibility

Documentation, Systems G Continuous Improvement

- Develop and maintain knowledge base articles and runbooks in Confluence for conference room AV systems, troubleshooting steps, and standard operating procedures.
- Monitor conference room AV system health using remote monitoring and management tools, applying firmware and software updates as needed.
- Coordinate with outside vendors and contractors for AV equipment procurement, repair, installation, and preventive maintenance.
- Stay current with emerging conference room AV and unified communications (UC) technology trendsand recommend improvements to existing systems.

What We're Looking For

Requirements

- 3-5+ years of experience in IT/AV support roles, with a focus on conference room and meeting-space AV support.
- Hands-on experience with the Logitech Rally line of products (cameras, speakers, mics, Rally Bar/Rally Bar Mini).
- Hands-on experience with Neat Bar Pro or similar all-in-one video bar systems.
- Experience configuring and troubleshooting Logitech scheduling displays/room schedulers.
- Strong,



hands-on experience troubleshooting Google Meet hardware and software in a conference room setting.
- Demonstrated ability to install and troubleshoot a conference room from the ground up — including mounting, cabling, configuration, and testing.
- A positive, service-oriented attitude with strong customer service instincts.
- Solid critical thinking and problem-solving skills, with the ability to stay calm and effective when troubleshooting live, in-use meeting rooms.
- Ability to lift and handle heavy equipment (50+ lbs) as needed for installs and room builds.
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, and AV-over-IP fundamentals.
- Experience with administration of Apple computer products using enterprise management tools.
- Knowledge and hands-on experience managing Windows laptops and desktops.
- Experience using and managing ticket-based enterprise workflow/ticketing systems.
- Familiarity with common AV signal types and connectors (HDMI, SDI, Dante, USB-C, AVoIP).
- Strong verbal and written communication skills, comfortable presenting information to end-users of all technical levels.
- Some experience supporting live events is a plus, but this is not a primary requirement for this role — event support here is limited to assisting, not leading.

Preferred Qualifications

- Preferred but not required AVIXA CTS (Certified Technology Specialist) certification, or actively working toward one.
- Experience with additional conferencing hardware ecosystems (Poly, Yealink, Crestron, or similar).
- Experience with control system programming/configuration (Crestron, Extron, or Q-SYS).
- Experience with audio DSP platforms (Q-SYS, Biamp, or Extron).
- Ability to read and interpret AV signal flow diagrams and schematics.
- Bachelor's degree in a related field, or equivalent combination of education, training, and hands-on experience.

📌 Audio Visual Technician (Toronto)
🏢 Infotree Global Solutions
📍 Toronto