Outdoor Spa Operations Team Lead

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

Vision
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.
- To offer a warm, friendly and professional welcome to guests
- To create a comfortable environment for guests
- To ensure quality and cleanliness of the site
- To perform technical duties including water quality testing (training provided)

Job Type: Full-Time

Hourly Rate : $23.57/hour

- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 9 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25% and 65% respectively.
- Winter Whistler Blackcomb Spirit Pass or Wellness Program
- Complimentary thermal baths membership for one friend, after 3 months, weekdays only.
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff accommodation, based on availability
- Flexible Schedule

Tasks & Responsibilities





- Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
- Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
- Be pro-active in anticipating guests’ needs
- Maintain cleanliness and quality of the entire site including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.
- Optimize the spa ambience by ensuring Scandinave Spa policies are followed
- Assist with any guests’ issues or concerns that arise and, if required, seek support from your Team Leader/Supervisor and/or Spa Experience & Housekeeping Manager
- Perform Technical Duties:
- Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
- Maintain sauna fire and ambience fireplace temperatures
- Monitor steam room and solarium temperatures
- Direct guests where to park if required
- Be the first point of contact for guests on arrival, provide information of any waitlists
- Perform opening and closing procedures on site
- All other tasks requested of you for the smooth and productive function of the Scandinave Spa Whistler

Prerequisites

- You love to be outdoors, can be on your feet all day and walk up/down steps
- Previous customer service experience preferred
- Energetic and positive team player
- Excellent communication skills, ability to remain calm and professional at all times
- Proactive, creative problem-solving skills
- Able to lift 20kg
- Previous experience with water quality testing and maintenance is not required – training will be provided
- Clear criminal record check
- Available to work full-time hours including evenings and weekends

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📌 Outdoor Spa Operations Team Lead (Whistler)
🏢 Scandinave
📍 Whistler