Job Description Reporting to the Vice President, Public Affairs, the National Director of Internal Communications leads communications that engage and inform team members, residents, patients and families across all Extendicare divisions, including long term care, ParaMed and head office. This strategic leader shapes and evolves internal communications across the organization, balancing front-line realities with business priorities to deliver clear, meaningful and impactful communications that bring our purpose, mission, vision and values to life. The ideal candidate is a collaborative, skilled communicator who can lead a high-performing team, build robust relationships across the business and deliver practical, people-focused communications that support care, connection and change. This position is based out of our Head Office located in Markham, Ontario. Extendicare offers a hybrid working environment.
Responsibilities Lead and evolve internal communications strategy to strengthen engagement and connection to Extendicare's purpose, mission, vision and values.
Oversee the planning, development and delivery of communications for employees, residents, patients and families across multiple divisions and channels.
Manage and coach a small team while partnering across Public Affairs and the business to deliver consistent, high-quality communications and support issue management.
Optimize communication channels and support change initiatives, including growth, integration and other organizational priorities.
Use data, judgment and recent tools, including AI, to improve efficiency, effectiveness and audience experience.
Qualifications 7-10 years of experience in corporate or internal communications, ideally in health care or another complex, multi-site environment.
Proven experience leading people, coaching teams and partnering with senior leaders to drive organizational priorities.
Exceptional plain-language writing and editing skills, with the ability to translate complex issues into clear, audience-appropriate communications.
Strong judgment, critical thinking and adaptability, with the ability to manage competing priorities and sensitive issues in a fast-paced, issue-driven environment.
Experience leading communication strategies that support change, engagement and business transformation.Comfort with a range of communication tools and platforms, including Microsoft 365, and openness to using AI to enhance efficiency and quality.
Degree in communications, journalism or a related field, or equivalent experience.




Benefits & Perks Continuous mentorship, support for life-long learning and growth opportunities.
Opportunities for advancement and career growth within the organization.
A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
Employee Family Assistance Program.
Robust benefits package.
Company Overview Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors' population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.
Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of the growing seniors' population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of 99 long-term care homes (59 owned, 40 under management contracts), deliver approximately 14.0 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 153,600 beds across Canada. Extendicare proudly employs approximately 23,000 individuals and manages an additional 5,000 joint venture employees, all of whom are highly qualified, trained and dedicated team members and passionate about providing high-quality care and services to help people live better.




Compensation and Benefits Full time
Compensation will be discussed during the recruiting process.
Base salary is one component of our broader total rewards package.
Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth.
Your recruiter can provide more details about our total rewards offerings during the hiring process.
Recruitment Process We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration.
Equal Opportunity and Inclusion Extendicare is an equal prospect employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation.
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement.
Our Mission To provide people with the care they need, wherever they call home.
Our Vision Everyone in Canada has access to the care and support they need to live their best lives.
Our Values We embrace every person for the individual they are.
We care for each person as we would our own family.
We collaborate with others because we achieve more together.
We are relentless in our efforts to improve.
We respect the resources entrusted to us.

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📌 National Director, Internal Communications (Ontario)
🏢 111000 Extendicare (Canada
📍 Ontario