Start Date: February 23, 2026Bilingual Customer Service Representative (Insurance)Exciting opportunity in the insurance industry providing bilingual support to group benefits clients in a fast-paced contact centre. Multiple openings available. Hybrid work model with offices in Montréal, Halifax, and Waterloo. Perfect for detail-oriented professionals fluent in English and French, with strong communication and digital skills.What is in it for you:- Hourly salary of $24.26.- 6-month contract.- Full-time position: 37.50 hours per week.- 9-week training: 8:00 AM – 4:00 PM EST.- Rotating shifts between 8 AM and 8 PM EST.- In-office presence required from Tuesday to Thursday.- Remote work available on Mondays and Fridays.- Positions available: 15-22.Responsibilities:- Handle approximately 50 inbound calls daily, assisting clients with inquiries related to group insurance plans.- Deliver accurate, timely information on products and services in both English and French.- Follow up on requests from internal and external clients with professionalism and empathy.- Navigate multiple systems and tools confidently to resolve client issues.- Maintain high standards of service quality and confidentiality.- Contribute to a positive and inclusive team culture focused on continuous improvement.- Meet performance targets and adapt to evolving client needs and business priorities.- Use problem-solving and research skills to handle complex requests efficiently.What you will need to succeed:- High school diploma is required.- College or university education is considered an asset.- Bilingual in English and French to support clients in both languages.- 1 year of customer service experience in a contact center, administrative, retail, or service-based environment.- Proficiency with Microsoft Office tools, especially Outlook and Teams.- Ability to work across multiple applications simultaneously.- Robust communication and interpersonal skills.- Demonstrated ability to learn quickly and apply new information.- Comfortable with rotating schedules and meeting service-level goals.- Reliable home setup including Ethernet connection and a private, quiet workspace.- Experience in group benefits, insurance, or with Salesforce is an asset.- Positive, friendly, and adaptable approach to customer interactions.- Track record of thriving in fast-paced and dynamic environments.Why Recruit Action?Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.# MFCJP

📌 Bilingual Customer Service Representative - C$24.3 An Hour (Laval)
🏢 Recruit Action
📍 Laval