Salesforce Business Analyst / Project Manager – Salesforce CRM | SFDC | UAT | Requirements Gathering | Agile Delivery
Job Description

Location: Toronto, Canada

Work Model: Hybrid (Tuesday to Thursday from office)

Duration: 6 months

Role Summary
We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementations. The ideal candidate excels at translating business needs into practical technology solutions, with a robust focus on delivering scalable, user-centric systems and tools that improve sales performance and operational efficiency.

Core Skills and Experience
Communication and Presentation

Excellent verbal and written communication skills.

Ability to convey complex ideas clearly to both technical and non-technical audiences.

Comfortable presenting to stakeholders at all levels.

Business Analysis Expertise

Demonstrated ability to lead business-critical initiatives from discovery through delivery.

Skilled in conducting thorough business analysis and driving collaborative decision-making.

Proven track record of ensuring timely delivery of business value in fast-paced environments.

Cross-Functional Partnership

Experience leading across all phases of the project lifecycle, including:

Requirements elicitation and documentation.

Business requirement analysis and validation.





Stakeholder feedback sessions.

Impact analysis and risk identification.

UAT coordination and execution.

Sprint demos and Agile ceremonies.

Change readiness, training, and go-live support.

Troubleshooting user-reported issues with minimal disruption and focus on long-term solutions.

Stakeholder Management

Successfully partnered with diverse stakeholder groups.

Robust ability to secure alignment and manage expectations throughout the project lifecycle.

Process Mapping, Optimization and Problem Solving

Skilled in mapping and analyzing current-state and future-state business processes.

Ability to distinguish between core business needs, stakeholder requirements, and system constraints.

Analytical thinker with the ability to identify root causes and drive long-term, data-driven solutions.

Focused on uncovering and addressing systemic process inefficiencies.

Salesforce Experience

Salesforce experience preferred, including:

Salesforce Sales Cloud.

Salesforce Experience Cloud.

Dashboard configuration.

Additional Skills

Experience using Miro, Box, and similar tools for collaboration and process mapping.

Willingness to take on additional tasks and responsibilities as assigned.

Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery.

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