Enhance service quality as a Quality Assurance Specialist with Sedgwick. Assess case files, ensure compliance, and drive performance improvements in a supportive environment.

Sedgwick is looking for a Quality Assurance Specialist to evaluate internal and external case files for accuracy and compliance. This role requires a bachelor's degree and at least four years of investigative experience, emphasizing analytical skills and strong communication. You’ll collaborate with stakeholders to improve service efficiency while supporting our quality programs.

Key Responsibilities:
• Assess case files for compliance and service level accuracy
• Identify trends to enhance service efficiency and quality
• Collaborate with stakeholders on data capture accuracy




• Compile audit results for management review
• Monitor project plans and action item logs

Requirements:
• Bachelor’s degree preferred from accredited institution
• Minimum of four years investigative experience required
• Proficient in Microsoft Office applications
• Robust analytical and interpretive skills
• Excellent organizational abilities and communication skills

Drive quality assurance initiatives and ensure exceptional service delivery as part of Sedgwick's dedicated team.
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📌 Quality Assurance Specialist at Sedgwick (Manitoba)
🏢 Sedgwick Claims Management Services
📍 Manitoba