Job Requirement(s)
Bilingual (FR-EN); Travel within North America approx. 2 weeks per month

Company Name
PBS Systems

Job Location
Calgary, AB

Job Type
Full-time, Permanent

No. Of Openings
1

Job Requirement(s)
Bilingual (FR-EN); Travel within North America approx. 2 weeks per month

Internal Job Title
DTO Bilingual Trainer – Fixed Ops

Reports To
Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of current users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role
As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to recent and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities

Develop a thorough understanding of PBS software and related training processes

Gain proficiency in data entry and other key operational tasks





Independently manage and deliver all assigned training sessions within primary silo

Become an install resource without assistance

Prioritize tasks independently and demonstrate accountability without requiring direction

Ensure that assigned DTO Cornerstone tickets are handled in a timely manner

Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded

Respond promptly to internal and external training requests

Write up tickets that arise and escal ...

Stay up-to-date and understand process documentation as departmental processes evolve

Share knowledge across silos and contribute to team learning and development

Take the initiative to expand product knowledge and participate in cross-training opportunities if possible

Support a collaborative and positive team environment

Perform other duties and responsibilities as assigned

MUST HAVE Skills

Fluent in French and English (speaking, reading, writing)

1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations

Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!





Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills

Excellent communication skills, including presentation and public speaking

PBS software experience is a strong asset

Experience facilitating in-person and virtual training sessions is a strong asset

Strong problem solving and troubleshooting skills

Effective time management and organizational skills

Ability to multitask and prioritize

Outstanding documentation abilities

High School Diploma

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.

Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits - Medical and dental coverage to support your well-being.

Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.

Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.

Employee recognition - Regular appreciation programs and performance-based incentives

Competitive compensation package

Competitive annual base salary

Up to $4,800 per year in product certification bonuses

Outstanding travel incentive bonuses

Additional performance incentives

Attractive referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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📌 Bilingual Automotive Fixed Ops Specialist - Training and Implementation (Alberta)
🏢 PBS Systems
📍 Alberta