POSITION: Overnight Coordinator

DEPARTMENT: MSP Programs

REPORT TO: Director, Emergency Services

POSITION TYPE: Full-time, Indefinite term

LOCATION: 661 Main Street

Job Summary

Reporting to the Director of Emergency Services, the Overnight Coordinator provides staffing and management support to all MSP program areas employees while maintaining the core values of MSP regarding harm reduction, choice, equity, and diversity to encourage individuals’ capacity building throughout the overnight hours. The co‑coordinator supports all program areas during overnight hours, responding to staff needs and crisis as well as administrative support and professional development of front‑line staff. Together with a second Night Coordinator, the two cover night shifts over the seven days in the week, overlapping their presence on site over three nights a week.

Key Responsibilities

- Actively communicate, plan and collaborate with the Night Co Coordinator to ensure consistency of application of support, cross organizational coverage, and follow up on ongoing tasks/projects.
- Oversee and provide directions in all MSP program areas in the overnight hours to staff in their day‑to‑day duties.
- Provide support to management in policy and procedure adherence.
- Support the Program Managers in implementing new policies and procedures.
- Assist in employee onboarding and training.
- Communicate organization updates with employees on a regular basis, answer queries and provide information as needed.
- Monitor ongoing work, identify problems and make recommendations for continuous improvement of procedures and policies.
- In collaboration with program managers, be responsible for employee performance management; keep the Program Manager up to date on staff performance.
- Participate in multidisciplinary team meetings, providing relevant participant information.
- Ensure employees follow safe work practices and MSP standard operating procedures.




- Assist in problem‑solving last‑minute staffing shortages (including working with scheduling managers and on‑call managers).
- Work with on‑call managers/directors to coordinate support.
- Attend Transfer of Care meetings at shift changes.
- Lead team debrief after incidents.
- Provide immediate support to staff following critical incidents.
- Address community member complaints or concerns; keep the management team up to date on all community member interactions.
- Provide coverage on an emergency basis when needed.
- Provide crisis prevention and intervention.
- Assist in the recruitment process of frontline staff as needed.
- Communicate on a regular basis with the management team on any staffing/scheduling issues or concerns.
- Collect and report all monthly statistical information, MIS stats and other program related stats.
- Report stats in a timely and accurate manner.

Qualifications

- Two years’ experience in human services, preferably working with adults challenged by homelessness, mental illness and/or chemical dependency.
- Relevant post‑secondary education is considered an asset.
- Experience in a management or administrative role is considered an asset.
- Proficient computer literacy.
- Ability to communicate and work effectively with staff from various backgrounds and disciplines.
- Excellent organizational and time‑management skills.
- Ability to work with a client‑centered care philosophy.
- Ability to assess crisis and work in a crisis situation.
- Ability to understand and comply with PHIA regulations.
- Excellent communication skills, both verbal and written, and excellent listening skills.




- Ability to communicate and work effectively in a multidisciplinary team.
- Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for participants.
- Knowledge of Indigenous culture.
- Knowledge of the effects of poverty and the determinants of health.
- Ability to work effectively with participants displaying unpleasant and/or aggressive behavior.
- Demonstrated ability to apply Harm Reduction and Housing First philosophies in their day‑to‑day support of participants.
- Ability to work flexible hours to meet program needs.

Additional Requirements

- Satisfactory Criminal Record with clear Vulnerable Sector Search, and a clear Adult Abuse Registry Check required. The employee is responsible for any service charges incurred.
- Valid CPR & Basic First Aid.
- Non‑violent Crisis Intervention and mental health first aid training is considered an asset.

Values & Competencies

Ability to embody Main Street Project’s Core Values:

- Reducing Harm
- Truth and Reconciliation
- Anti‑Oppression
- Trauma‑Informed

Key Competencies:

- Case management
- Crisis Management
- Training and development
- Service Excellence – Meeting people where they are at.
- Collaboration Developing External Relationships
- Accountability
- Decision Making

Benefits

- Competitive wages within the nonprofit sector
- Health & Dental Benefits
- Pension Plan
- Career development Opportunities
- Paid Sick and Family days
- Shift Premiums
- Employee Assistance Program

EEO Statement

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self‑declare in their cover letter along with describing how they meet the above qualifications.

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📌 Overnight Coordinator (Full-time, Indefinite term) (Winnipeg)
🏢 Main Street Project
📍 Winnipeg