Mediaforce Digital Marketing | Remote (North America) | Contract with Growth Potential
ABOUT MEDIAFORCE Mediaforce Digital Marketing is an award-winning agency serving clients across North America since 1996. We help organizations scale through data-driven marketing, AI-powered automation, and performance-focused strategies. Our team operates in Toronto, Ottawa, Vancouver, and New York, delivering measurable outcomes in SEO, Google Ads, social media, CRO, web design, and AI solutions.
THE ROLE We're hiring a Client Success Manager who will take ownership of client relationships, drive measurable marketing outcomes, retain and grow accounts, and ensure a world-class client experience. This is a strategic role for someone who can be a trusted advisor, not just a coordinator.
Your Mission: Own the success, satisfaction, and growth of your assigned client portfolio. You'll guide marketing direction, lead client communication, and ensure campaigns are executed on time and on target by collaborating with our internal SEO, PPC, Social, Web, and AI teams.
You'll serve as the bridge between our marketing execution teams and our clients—acting as the primary point of contact, ensuring clarity on deliverables, monitoring performance, and proactively identifying opportunities for improvement and growth.
KEY RESPONSIBILITIES Client Relationship Management: Act as the primary point of contact and trusted advisor for assigned clients
Lead structured client meetings, delivering reporting, insights, and proactive recommendations
Conduct regular check-ins (weekly/bi-weekly) to review progress, address concerns, and reinforce value
Understand client business goals and translate them into clear, actionable marketing roadmaps
Performance Monitoring & Communication: Monitor KPI performance across SEO, PPC, CRM, social media, and web conversions
Present results with clarity,



converting technical data into actionable insights
Anticipate challenges, resolve issues proactively, and ensure robust relationship health
Ensure clients fully understand the work being done and feel confident in our delivery
Account Growth & Retention: Monitor client health scores and address retention risks proactively
Identify opportunities to grow accounts (upsell/cross-sell) with integrity and strategy
Lead contract renewals and negotiate terms when appropriate
Maintain CRM accuracy and consistent communication cadence (GoHighLevel)
Collaborate with internal/outsourced teams to ensure on-time, high-quality campaign execution
Develop quarterly strategies for each client in partnership with marketing teams
Contribute to customer success playbooks and process improvements
SUCCESS METRICS How You'll Be Measured: Campaign KPI improvement and on-time deliverables
Meeting quality and communication cadence
Portfolio growth through strategic upsells
Strong Net Promoter Scores from client surveys
QUALIFICATIONS Required Experience: 3–5+ years in client success, account management, or digital marketing project management
Solid understanding of SEO, Google Ads, social ads, CRM, and high-converting web/landing page fundamentals
Proven track record of managing and retaining high-value client relationships
Exceptional communicator—clear, confident, and client-friendly on Google Meet, phone, and email




Strong organizational skills with ability to manage multiple accounts and deadlines
Experience with CRMs and project management tools (GoHighLevel, HubSpot, Salesforce, etc.)
Strategic thinker who can translate marketing data into business outcomes
Bonus Points: Background in agency, CRO, AI marketing tools, or SaaS environments
Experience with marketing analytics platforms and reporting
Self-motivated with ability to work independently in a remote environment
WHAT WE OFFER Fully remote, flexible work with an experienced, supportive digital team
Results-focused culture —no unnecessary bureaucracy
Diverse client portfolio across industries in North America
Professional development and room to advance into leadership roles
Contract engagement with potential to expand into a long-term role
Collaborative team environment that values innovation and genuine client partnerships
Location: Remote (must be based in Canada or the United States)
Requirements: Dedicated home office with a reliable high-speed internet connection.
$64,000 CAD per year + signing bonus
Performance Incentives: Additional performance-based bonuses and rewards may be available based on individual contributions, team performance, and the overall growth of the agency.
This role is designed for someone looking to build a long-term career with our company. As you demonstrate success, take on additional responsibilities, and contribute to the growth of the business, there will be opportunities for increased compensation, expanded responsibilities, and career advancement.
Mediaforce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Ready to make an impact?
We're excited to hear from qualified candidates who share our passion for client success.

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📌 Client Success Manager - Digital Marketing (remote, contract) (Ontario)
🏢 MEDIAFORCE Digital Marketing
📍 Ontario