ROLE
The Supervisor is responsible for the quality and delivery of the Making Waves program and for ensuring team alignment with Company Core Values. This role requires strong leadership, active listening, collaboration, and excellent verbal and written communication skills.

Supervisors lead by training, supporting, mentoring, and engaging both Aquatic and Administrative staff while fostering a positive and high-performing team environment. They bring an entrepreneurial mindset to daily operations, take initiative to solve challenges, and consistently model the Company’s Core Values in action.

RESPONSIBILITIES
The specific duties and responsibilities for this position include but are not limited to the following:

PEOPLE LEADERSHIP & TEAM DEVELOPMENT

Support employees through day-to-day coaching, guidance, and issue resolution

Provide supervision and leadership to shift teams

Foster a positive workplace culture through morale and staff engagement initiatives

Lead ongoing staff training, mentorship, and development

Lead by example while supporting Head Coaches, Customer Service Representatives, and Swim Instructors in-water and on-deck to ensure quality program delivery and operational standards

QUALITY ASSURANCE:

Ensuring quality and adherence to company Guidelines in all programs

Adhering to policies, procedures, and governing regulations

RUBLIC RELATIONS:





Communicating with clients and prospective employees

Liaising and maintaining relationships with external course conductors

Maintains and ensures a safe, clean and organized facility space

Sales Merchandise, Program and Office Inventory

Implement company KPIs and key metrics as assigned

Performing any position within the facility

Manager on Duty as Required

Operational Support as Required

Additional Administrative Items as Required

QUALIFICATIONS:

LSS National Lifeguard (Required)

LSS Lifesaving Instructor (Required)

Standard First Aid with CPR-C (Required)

MWSS Coach Course Certification (can be obtained upon hiring)

1+ years experience of leading staff

Vulnerable Sector Check

REPORTS TO:
Manager

LOCATION:
Making Waves Brampton - 99 Rosedale Ave W Brampton L6X 1W3

SCHEDULE:

Daytime, evening, and weekend shifts available

Minimum availability of 2 days per week required

Flexible scheduling opportunities available

Our team is strongest when it reflects the communities we serve.

We welcome different backgrounds, perspectives, identities, and experiences.

Diversity makes us better, smarter, and more fun to be around.

Exceptional people are rare. We’re hoping one of them is reading this.

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📌 Aquatic Supervisor - Brampton (Ontario)
🏢 Making Waves Swim School
📍 Ontario