Embark on a rewarding career as a Bilingual Customer Account Specialist in Ottawa with TD. You will deliver exceptional service to ensure client needs and inquiries are met promptly and effectively.
In this position at TD Canada Trust, you'll leverage your bilingual skills to provide outstanding customer service and support through both inbound and outbound calls. Your responsibilities will include advising customers on financial products, resolving inquiries at first contact, and identifying referral opportunities. Supporting the broader team’s goals through effective communication and a commitment to excellence is essential.
Key Responsibilities:
• Provide outstanding customer service on financial products
• Resolve customer inquiries effectively at first point of contact
• Identify and facilitate cross-sell opportunities for other services
• Maintain accurate documentation for all customer interactions
• Participate in ongoing training for continuous improvement
Requirements:
• Bilingual in French and English
• 2+ years of relevant experience in a customer service role
• Strong listening skills with exceptional judgment
• Ability to multitask in a fast-paced setting
• Familiarity with digital tools and applications
Experience the impact of exceptional customer support in the dynamic team at TD Canada Trust.
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