The Manager, Enterprise Retail Capability is primarily responsible for overseeing the end-to-end delivery of enterprise-level retail capabilities that enable operational excellence and support strategic priorities. This role focuses on project leadership, execution, and coordination across business and technology teams to ensure capabilities are delivered on time, within scope, and aligned to organizational needs.

Rather than traditional product ownership, this position emphasizes project management discipline—driving timelines, managing cross-functional dependencies, coordinating design and implementation activities, and ensuring teams stay aligned throughout delivery. The ideal candidate will lead prioritization efforts, facilitate decision-making, manage risks and issues, and ensure smooth adoption across the organization.

Key Responsibilities

Lead and manage a team of Associates and Senior Consultants in the Retail Capability Enablement and Product Support functions

Develop strategic plans for capability development, implementation, sustainment, and continuous delivery

Oversee the gathering and documentation of future-state business requirements

Support process re-engineering efforts to translate business strategies into scalable, repeatable ways of working

Ensure alignment across functions including Merchandising, Planning, Supply Chain, Pricing, UX, Tech, and Data

Manage the prioritization and execution of workstreams or key deliverables within project plans

Facilitate stakeholder interviews and workshops to identify current-state processes and future-state requirements

Guide the development of Standard Operating Procedures (SOPs), decision matrices, and workflow documentation

Collaborate with UX, Tech, and Data teams to translate business requirements into technical specifications

Coordinate with vendors (for SaaS) or internal teams (for in-house builds)





Oversee sprint planning sessions, retrospectives, UAT, go-live activities, daily standups, and cross-functional synchronization meetings

Monitor product performance post-launch to gather feedback for continual improvement

Document enhancement requests and translate them into actionable backlog items

Track bug fixes, change requests, compliance updates ensuring timely resolution

Develop capability adoption roadmaps based on business readiness

Identify organizational, process, or data changes required for enablement

Track capability maturity across markets or functions

Provide regular updates to senior management on project status, risks, and issues

Requirements

Bachelor's degree in Business Administration, Commerce, or a related business field; Master's degree is an asset

5+ years of experience in capability development or product management roles

High proficiency using MS Office (Word/Excel) and project management tools like JIRA/Trello

Proven track record of managing teams through successful project lifecycles

Excellent communication skills capable of articulating complex ideas across technical and non-technical audiences

Proven analytical and problem-solving abilities

Collaborative mindset with flexibility to embrace change and shifting priorities

Compensation & Benefits
Broadband salary range: $79,000 – $131,000 CAD. Typical hiring range: $79,000 – $105,000 CAD. Comprehensive benefits, retirement programs, performance incentives, continuing education, growth opportunities opportunities, product discounts, and $5,000 per year mental health benefit for eligible employees and families.

Bachelor's degree in Business Administration, Commerce, or related field (Master's an asset); 5+ years experience in capability development or product management; proficiency in MS Office and project management tools (JIRA/Trello).

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📌 Manager, Enterprise Retail Capability (Ontario)
🏢 Canadian Tire
📍 Ontario