DescriptionThe successful candidate will report into a Team Leader, CCA. You will be responsible for answering incoming inquiries that come through email or phone. We are looking for someone with a positive attitude that will assist our customers and help them until a resolution is reached. What can you expect Your shift will be scheduled between 8:00AM and 8:00PM ESTRespond promptly and professionally to incoming inquiries by telephone, or emailTaking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Establish and maintain valuable rapport with customers by using positive language and anticipating their needs Gather all necessary information,



inputting it accurately into company database Provide the insured with basic information on coverage, and arrange any necessary supplemental servicesProvide data tracking support and manage spreadsheets What do you bring Must be bilingual in French/English to service our French speaking customersExceptional communication skills, both verbal and written Strong customer service, problem solving and resolution skills Proven ability to multi-task and think on your feet in a fast-paced environment Ability to work independently and in a team environment Strong attention to detail to ensure accuracy of information No insurance industry experience required Salary Range: $45,000 - $82,100

📌 Bilingual Representative, Customer Service - $45,000 - $82,100 A Year - No Experience Required (Mississauga)
🏢 Definity
📍 Mississauga