Join TD in revolutionizing its Contact Centre through advanced AI and cloud technologies. As a Technology Lead, shape customer experiences and operational strategies in Toronto.
This critical in office position seeks a seasoned leader with over 10 years of expertise in enterprise transformation and platform engineering. You will lead the charge in modernizing legacy systems to a scalable CCaS platform, working extensively with global teams and senior leadership to achieve transformational goals. Your oversight of a substantial investment portfolio will be essential for the platform's success.
Key Responsibilities:
• Own end-to-end delivery of the Contact Centre technology strategy
• Enhance customer interaction with AI-driven solutions
• Supervise a large,



agile delivery team
• Oversee a $30-40MM portfolio ensuring financial targets met
• Drive compliance and platform excellence across the board
Requirements:
• Bachelor’s degree or equivalent experience
• 10+ years in technology delivery and transformation
• Familiarity with cloud architectures and CCaS solutions
• Deep knowledge of Agile delivery frameworks
• Excellent communication and leadership abilities
Elevate TD’s customer service by integrating innovative technologies into the Contact Centre.
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📌 AI-Driven Contact Centre Technology Lead (Toronto)
🏢 TD
📍 Toronto