Required Skills & Experience

- 2+ Years of Customer Success Support and Client Facing Roles.

- Strong Verbal and Oral Skilss

- Bachelor Degree in n Business, Marketing, Communications, or a related field.

- Proven ability to solve problems and challenge in real time.

- Confident!

- FLUENT IN FRENCH

- SaaS Business or Marketing Agency (not creative work so need to look out for that) or Hotel, hospitality business is also valuable- no call centre experience!

Nice to Have Skills & Experience

SaaS Experience

Marketing Experience

Job Description

Insight Global is seeking a Bilingual Customer Success Support. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will serve as a subject matter expert on both the platform and the rules and guidelines that govern it, acting as a trusted partner to clients and internal teams. This is a highly client-facing role that combines customer success, account management, and operational oversight, with a strong focus on problem-solving, relationship building, and platform adoption. Key Responsibilities:



- Serve as the primary point of contact for clients, ensuring a positive and seamless experience across all interactions - Act as a subject matter expert on the platform, including compliance guidelines, workflows, and processes - Support clients through multiple communication channels, including phone, email, and in-platform messaging - Troubleshoot technical and process-related issues, guiding users through solutions in real time - Build and maintain strong relationships with repeat clients, providing consistent and skilled support - Oversee and manage client programs to ensure accuracy, efficiency, and compliance with brand or platform requirements - Handle escalated client issues, providing thoughtful resolutions and clear explanations when needed - Partner with internal teams to support campaign execution and ensure client goals are met - Maintain detailed records and documentation while operating in a structured, high-volume environment

80,000 annual salary

📌 Bilingual Customer Success and Support (Toronto)
🏢 Insight Global
📍 Toronto