People Store Staffing Solutions is currently seeking a Contact Centre Agent to join our team! If you're passionate about delivering exceptional customer service and enjoy working in a rapid-paced environment, we'd love to hear from you.

JOB SUMMARY

As a Bilingual Contact Centre Agent, you will be the first point of contact for our customers in both French and English. Your primary responsibility is to provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.

PAYRATE

$20.00/HR

Paid weekly every Friday

SHIFT

Tuesday to Saturday

11:00AM - 8:00PM

RESPONSIBILITIES:

- Ensures the handling of incoming calls
- Assist with outbound calls as needed
- Responds to customer questions
- Route calls or requests that are outside the established framework to the right place
- Listens, analyzes and diagnoses the nature of the problems
- Take charge of solving customer problems at the first point of contact and take responsibility for them within their functions
- Ensure customer satisfaction
- Ensures that taking calls is a priority




- Answers questions and provide customer service to our customers, including being responsible for handling emails
- Communicates second and third level problems to the various internal levels
- Commits to maintaining harmonious relationships with customers and the internal team
- Other related tasks

EDUCATION:

- High school education or equivalent. Post-Secondary education an asset.

EXPERIENCE:

- 1-year general office experience, including telephone techniques and computer skills, in a customer service environment is required

CORE COMPETENCIES:

- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy

If interested, please click APPLY NOW or Join our pool by Sending your resume to [email protected]

We are looking forward to hearing from all interested applicants!

📌 Contact Centre Agent (Brossard)
🏢 People Store
📍 Brossard