Are you a seasoned ServiceNow professional with a passion for delivering impactful IT solutions? We are seeking an accomplished Senior Technical Lead to steer our ServiceNow platform architecture and implementation, ensuring seamless ITSM, ITOM, CMDB, SecOps, and related capabilities.

This is your opportunity to lead complex technical initiatives in a agile utility environment, collaborating with diverse teams to shape the future of enterprise service management.

What You Will Bring To The Role

- Deep expertise in ServiceNow ITSM, ITOM, CMDB, and SecOps modules, with hands‑on experience configuring, customizing, and enhancing platform capabilities.
- Proven leadership in technical delivery, including scripting, workflow development, integrations, and platform optimization.
- Strong understanding of ITIL processes such as incident, problem, change, and request management, along with experience implementing and supporting these workflows.
- Skilled in designing and supporting discovery, service mapping, event management, and operational visibility solutions.
- Experience with CMDB governance, data quality management, CI relationships, reconciliation, and data integrations.
- Proficiency in API integration using REST/SOAP, leveraging IntegrationHub, MID Servers, and enterprise system connectors.
- Ability to troubleshoot complex platform, security, workflow, and integration issues,



driving root cause analysis and sustainable solutions.
- Excellent communication skills, capable of working effectively across stakeholders from business units to technical teams.
- delivery and support.
- Demonstrated success leading technical teams in complex enterprise projects.

Nice to Have Skills

- Experience supporting SecOps capabilities such as security incident response, vulnerability management, and remediation workflows.
- Knowledge of CSDM concepts, enterprise compliance standards, and regulated environments.
- Familiarity with DevOps tools including Jira, Azure DevOps, and Git.
- Prior experience in utility, SaaS governance, or managed services environments.
- Hands‑on experience with platform upgrades, Automated Test Framework (ATF), and release management.

Preferred Education and Experience

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 10-15 years of comprehensive IT experience with a focus on ServiceNow platform
- Certifications such as ServiceNow Certified Application Developer, System Administrator, or Implementation Specialist are highly desirable.

Step into a pivotal role that combines technical mastery with strategic influence. If you're ready to drive innovation and elevate ServiceNow solutions, we want to hear from you.

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📌 ServiceNow Technical Lead (Vancouver)
🏢 HRConnects
📍 Vancouver