Advance your career as a Factory Product Support Specialist with Komatsu in Lively, Ontario. This hybrid role combines technical expertise and hands-on training for underground mining equipment. In this pivotal role, you will report to the Factory Product Support Lead, contributing to technical training and product commissioning for various customer locations worldwide.

The position requires extensive experience in underground mining equipment and collaboration with teams in engineering and product management to enhance customer specifications and product reliability. Key Responsibilities:

- Lead new product introductions and support commissioning efforts
- Provide hands-on technical training for customers and service teams




- Develop product issue reports for continuous improvement
- Assist in field-testing new equipment
- Support warranty claims and machine improvements Requirements:
- Technical diploma in heavy equipment or related field
- 7 years experience in underground mining equipment
- Certification for high voltage electrical systems
- Robust analytical and problem-solving skills
- Ability to travel up to 50% Utilize your technical expertise and customer service skills to ensure effective support for Komatsu's innovative products.

📌 Hybrid Factory Product Support Specialist (Ottawa)
🏢 Komatsu America
📍 Ottawa