Lead the hospitality team on the Northlander Passenger train with Ontario Northland in North Bay. This role focuses on delivering an exceptional customer experience and operational efficiency. As a Supervisor in Hospitality and On-Board Services, you will oversee the service quality of the Northlander trains while fostering a cooperative team environment.

Your responsibilities include pre-trip inspections, crew scheduling, and addressing customer feedback to continuously enhance service. With an emphasis on safety and service excellence, this role is vital to our passenger operations. Key Responsibilities:

- Establish monthly crew schedules for Hospitality Attendants
- Conduct pre-trip coach inspections and report deficiencies




- Lead daily briefings for team communication and task delegation
- Verify daily sales and maintain quality assurance checks
- Enforce passenger policies and manage onboard disruptions Requirements:
- College diploma in Hospitality or related field
- 3-5 years experience managing customer service teams
- Bilingual in English and French, verbal only
- Familiar with POS systems and radio communication
- Strong cash handling and organizational skills Drive operational excellence and enhance passenger experiences on the Northlander with your leadership skills.

📌 On-Board Services Supervisor North Bay
🏢 Ontario Northland
📍 North Bay