Job Description/ Responsibilities

- Ability to work nontraditional schedule for EST hrs

- ITSM experience

- 3-5yrs Major Incident Management experience

- Deep understanding of ITSM practices (Incident, Problem, Change, etc.)

- Ability to disseminate summary, impacts and status updates around Major Incidents to broad audiences of varying levels

- Proven capability to produce crisp and robust written communications.

- High level understanding of industry standard technologies - network, cloud, application support, etc.

- Verbal and Written communication

- Ability to work with cross functional IT teams - internal and external (vendors/consultants)

- Drive Major Incident calls/bridges - managing the participants with a focus on restoration actions

- Proficient in Microsoft tools and other cooperative apps





- Monitors trends in incidents and issues.

- Flexible and the ability multitask

What are the top 3 skills required for this role? 1. Incident Management ( MIM )

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

📌 Incident Manager (Toronto)
🏢 Diverse Lynx
📍 Toronto