The Sales Associate is responsible for delivering exceptional customer service, driving sales, and supporting the overall success of the storefront. This role includes engaging with customers, providing expert product knowledge, conducting skin consultations, maintaining store cleanliness and visual merchandising standards, and assisting with daily operations to ensure a seamless and positive store experience.

This position involves working in a dynamic, fast-paced setting and includes mandatory weekend shifts.

As a leader in the skincare industry, we are committed to offering top-tier skincare products and outstanding service. The Sales Associate plays a vital role in creating a welcoming, customer-centered store experience.

Qualifications & Skills:

- Strong communication and customer service skills
- Ability to engage with customers and effectively recommend products
- Knowledge of skincare products (experience in beauty or skincare retail is a plus)
- Basic understanding of visual merchandising
- Ability to maintain store cleanliness and organization
- Sales experience with the ability to meet targets
- Strong attention to detail and multitasking abilities
- Ability to work as part of a team
- Ability to thrive in a fast-paced environment
- Availability to work weekends (mandatory)

Responsibilities:

Customer Service & Engagement

- Greet and assist customers in a friendly, professional manner, providing personalized skincare recommendations
- Conduct one-on-one skin consultations to assess customer needs and recommend tailored solutions
- Resolve customer inquiries and concerns in a timely and professional manner
- Foster a welcoming atmosphere that encourages engagement and repeat business




- Contribute to maintaining a positive in-store environment that promotes customer satisfaction

Sales & Strategy

- Meet or exceed sales goals through product knowledge and customer engagement
- Actively promote ongoing sales, promotions, and new product launches
- Use the CRM system to track customer interactions and follow-ups

Visual Merchandising & Store Presentation

- Maintain a visually appealing and on-brand storefront, ensuring products are displayed according to company standards
- Ensure shelves and displays are stocked and organized, following visual merchandising guidelines
- Help with restocking shelves and product rotation to ensure fresh appealing displays

Team Collaboration & Support

- Collaborate with team members to maintain store operations and meet sales goals
- Assist with training current associates and share best practices for customer service and sales
- Contribute to team meetings and sales discussions to improve store performance

Inventory Management

- Assist in inventory counts and stock replenishment, ensuring accurate product availability
- Help with receiving shipments and ensuring products are properly stored and accounted for

Education and Experience Requirements:

- High School Diploma or GED (Associate’s or Bachelor’s degree is a plus)
- Minimum 1 year of retail experience (experience in skincare or beauty retail is preferred)
- Passion for skincare and beauty products, with a desire to learn about new products and trends

If you are passionate about skincare and would like to join our growing team, please email a copy of your resume and cover letter to [email protected]

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

- Store discount

Experience:

- Customer service: 3 years (required)
- Skincare/Beauty: 2 years (required)

Work Location: In person

📌 Sales Associate - Skincare & Wellness (Calgary)
🏢 Om Organics
📍 Calgary