Please included Salary/Hourly wage with Resume.
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*** Must have a car as some travel is required – Compensation Provided ***
Seeking an enthusiastic IT Support Specialist with the following:
RESPONSIBLILITIES:
- Serving as the first point of contact for clients and MSP companies seeking technical assistance in person, over the phone or email
- Performing troubleshooting through diagnostic techniques and pertinent questions
- Responsible for PCs, Printers, and related equipment (Monitor, Keyboard, Mouse, Hard Drive, etc.)
- Installing and upgrading Windows 7/10 and software
- Diagnose and resolve technical hardware and software issues
- Responsible for setup accounts in Active Directory and Office 365.
- Proficient in Office 365 Tenant and exchange system as well as Active Directory.
- Diagnose and resolve minor network issues (e.g. LAN Access)
- Prioritize work orders/help desk ticket according to severity
- Create a document for any issue and report events
- Accurately log work orders/help desk tickets and resolutions into help desk software management system
- Determining the best solution based on the issue
- Direct unresolved issues to the next level of support personnel
- Perform other duties upon request and ability to multitask.
Technical Requirements:
- REQUIRED MINIMUM of 7 years experience supporting servers and end users
- Proven Experience working with Windows 10, Server 2012/16/19 in a business environment
- Experienced in supporting MacOS users in a business environment
- Ability to install, configure, administer and trouble shoot a wide range of desktop hardware and software
- Experience with troubleshooting printers, scanners and various other peripherals
- Experience with troubleshooting and supporting mobile devices (Apple & Android)
- Experience with Setting up and Maintaining Microsoft Exchange 2016 & 365
Non-Technical Requirements:
- Excellent communication skills both written and verbal
- Excellent organizational & Time Management skills
- Strong critical thinking and problem-solving skills
- Ability to work under tight deadlines and managing multiple clients
- Must be detail oriented
General Duties
- Day to Day IT Support for Customers
- Managing implementation of upgrades and new projects
- Documentation of work completed
- Basic end user Training
NICE TO HAVE
· Amicus
· Time Matters
· MAC
DO NOT CONTACT US IF YOU’RE AN EMPLOYMENT AGENCY
Job Type: Full time
Pay: $36,119.88-$70,481.99 per year
Work Location: In person
📌 IT Support Technician (Markham)
🏢 Insix
📍 Markham
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