We are seeking a dedicated Outreach Worker to join our Bancroft team. In this role, you will serve as a vital link between our organization and the community, promoting programs, building relationships, and supporting various initiatives. The ideal candidate will possess strong communication skills, leadership qualities, and experience in relationship management, de-escalation, and issue resolution. This position offers an opportunity to make a meaningful impact through community outreach, education, and program implementation.
Responsibilities
- Connect members of vulnerable populations with social services and other compassion related services in the area.
- Work closely with security to de-escalate situations and manage interpersonal issues amongst clients.
- Use a centralized database software (HIFIS) for statistical data entry
- Maintain supply of necessary inventory of on-site supplies
- Build relationships and repour with members of vulnerable communities using the shelter service
- Co-ordinate with security guards to document and report any security related issues or events
- Assist with cleaning the facility and ensuring a secure, clean and friendly environment is maintained at all times.
- Collaborate with stakeholders to identify community needs and develop tailored solutions
- Learn and adhere to Standard Operating Procedures as written for the site
Skills
- Strong conflict resolution and de-escalation skills
- Experience in compassion related services working with vulnerable communities
- Public speaking skills capable of engaging diverse audiences
- Data collection skills for tracking outreach metrics and outcomes and completing reports
- Experience working with individuals experiencing homelessness, addiction issues and trauma related mental illness