Elevate customer interactions at IKEA as a Customer Experience Operations Manager.

This role is dedicated to managing diverse priorities while enhancing customer satisfaction through innovative strategies and insights.

Bringing over ten years of expertise in customer experience operations, you will implement significant actions that drive improvements in customer engagements.

Your ability to work cross-functionally in a matrix organization will be essential as you lead initiatives that adapt global practices to local markets.

You will leverage data insights to create seamless shopping experiences for customers.

Key Responsibilities:
• Improve operations at all customer meeting points
• Oversee the returns and exchanges process effectively




• Customize global operations for the local market
• Drive new initiatives in customer store operations
• Build solid partnerships with commercial stakeholders

Requirements:
• At least 10 years in customer experience operations
• Minimum 5 years in leadership roles
• Degree in Marketing, Sales, or Business/Finance
• Thorough knowledge of consumer insights
• Proven ability to manage competing priorities

Shape the future of customer operations at IKEA with your visionary approach.
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Required Skill Profession

Management & Operations

📌 Customer Experience Operations Manager (Dartmouth)
🏢 Inter IKEA Systems
📍 Dartmouth