Drive customer satisfaction and lead a team as the Customer Experience Manager at Grainger in a hybrid work model.

Foster team engagement while optimizing operational performance.

The Manager, Customer Experience at Grainger oversees a team of about 15 members.

This hybrid role emphasizes direct coaching, ensuring that service center teams excel in delivering top-notch customer service.

You will implement process improvements and functional strategies to enhance overall performance and compliance while boosting team morale and meeting operational goals.

Key Responsibilities:
• Directly coach and develop team members for success
• Collaborate with stakeholders to resolve customer issues
• Analyze performance metrics and develop improvement plans




• Manage staffing, workflow, and operational outputs
• Lead projects to enhance the customer experience

Requirements:
• Bachelor’s degree preferred; high school diploma required
• 3+ years of customer service experience
• 1+ years of supervisory experience
• Proven process improvement skills
• Robust interpersonal and communication abilities

Elevate customer interactions and operational excellence while leading a dedicated team at Grainger.
#J-18808-Ljbffr

Required Skill Profession

Management & Operations

📌 Customer Experience Manager at Grainger (Montreal)
🏢 Grainger Canada
📍 Montreal