Become the backbone of client EOR escalations as Rippling’s Global Employee Escalations Lead.
Leverage your experience to manage complex, high-impact issues across diverse teams and nations.
In this critical role, you will coordinate escalations that involve complex employee relations and high-risk client situations.
Your background in global HR operations will guide you as you align stakeholders, fostering timely and compliant outcomes.
You’ll engage with cross-functional teams to remove blockers and ensure a structured resolution process under high pressure, demonstrating your operational rigor and executive presence.
Key Responsibilities:
• Oversee end-to-end management of client escalations globally
• Manage employee relations issues and termination matters across borders
• Provide transparent communication and transparent updates to clients
• Conduct structured assessments and establish action plans
• Coordinate effectively across Product, Legal, and HR teams
Requirements:
• 8+ years in EOR services or escalation management
• Experience managing complex client issues across countries
• Strong knowledge of international compliance and HR processes
• Ability to influence stakeholders and drive alignment
• Exceptional analytical and communication skills
Bring your global HR expertise to Rippling and drive effective resolutions for high-impact client escalations.
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