Brandt is currently seeking a Service Manager for our Mount Pearl Construction and Forestry location.

Duties & Responsibilities Include But Not Limited To

- Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs.

- Build and maintain strong relationships with customers and internal teams to support effective service delivery.

- Ensure quality service execution in the shop, field, and resident locations in line with company standards.

- Prepare accurate quotes, oversee work orders, and ensure timely job closure and billing.

- Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime.

- Coordinate with parts and sales to ensure parts availability and minimize service downtime.

- Ensure compliance with safety, quality, warranty, and reporting standards.

- Maintain clean, safe facilities and equipment to Brandt standards.

- Collaborate with corporate product support teams to improve service effectiveness and profitability.

- Develop and manage the annual service department budget.

- Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs.
- Manage warranty claims, PIPs, and credits to maximize recovery.

- Monitor and close Work in Progress (WIP) to ensure accurate financial reporting.

- Ensure timely, accurate documentation of all service-related financial activity.

- Utilize vendor systems to manage customer, service, and financial data.

- Lead service personnel in accordance with company policies and procedures.





- Ensure all work is performed safely and in compliance with occupational health and safety standards.

- Recruit, train, and retain qualified service employees in collaboration with Branch Management and HR.

- Ensure technicians maintain required training and manufacturer certifications.

- Conduct performance reviews and support employee development and accountability.

- Lead performance management initiatives to support team and departmental success.

- Other duties as assigned.

Qualifications/Requirements

- 5-7 years’ progressive combined in experience in service, management, and business.

- Knowledge and skill in the operation of a heavy equipment dealership.

- Ability to organize work, set priorities, and achieve work related objectives and goals.

- Ability to lead teams effectively.

- Ability to travel to customer worksites, and as required, operate and work on or around heavy equipment.

- Robust customer service orientation, exercising sound judgement when dealing with customers.

- Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels.

- Possess confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.

- Self-motivated to learn and stay current in the industry.

- Proficient in the use of work-related desktop applications.

- Journeyperson Heavy Equipment Technician Certification considered an asset.

- Governmental “Blue Seal” certification in Service Management or other management training considered an asset.

#J-18808-Ljbffr

Required Skill Profession

Management & Operations

📌 Service Manager (Mount Pearl)
🏢 Brandt Group of Companies
📍 Mount Pearl