Take a vital role at dcbel as a Senior Energy Resolutions Expert, focusing on resolving customer escalations with technical proficiency.

Enhance processes and foster customer satisfaction.

You will play a critical role as the L3 resolution point for technical escalations, utilizing your extensive experience in residential energy sectors.

This position requires you to investigate and analyze root causes strategically while working independently and with teams to mitigate issues.

You will enhance the overall customer experience by applying your subject matter expertise and sound judgment.

Key Responsibilities:
• Quickly resolve the highest-level customer complaints
• Investigate escalations and develop proactive solutions
• Collaborate to improve business processes and service levels




• Present cases with solutions during consultations
• Understand financial implications and installation details

Requirements:
• Minimum of 7 years’ experience in the field
• Degree in Electrical or Engineering or equivalent
• Extensive experience in residential energy management
• Strong analytical and detail-oriented mindset
• Bilingual in French and English is a bonus

Embrace the chance to leverage your expertise and customer service skills to drive change in energy solutions at dcbel.
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Required Skill Profession

It & Technology

📌 Senior Energy Resolutions Expert dcbel (Montreal)
🏢 dcbel
📍 Montreal