Tony Graham Automotive Group

Job Title

Service Advisor

Report to

Service Manager

Location

1855 Merivale Road, Ottawa, ON K2G 1E3 – On-Site

Employment Status

Full-time permanent

Closing Date

Until filled

Who We Are?

The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

Job Summary

To greet service customers in a friendly, professional manner and assist them with all service concerns. To inform customers of service work that is required to maintain a safe and efficient vehicle. To recommend any service that would enhance the overall quality of the operation of the customer’s vehicle.

What we offer

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

- Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after one year.
- Reimbursement of recertification and designation costs
- Professional development opportunities
- Staff discounts on new and used car sales and parts and service rates
- Paid birthday leave




- Employees can purchase parts on behalf of their family members and obtain the employee discount

Reasons why you’ll enjoy working with Tony Graham Automotive Group

- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Career development opportunities
- Paid birthday leave – We offer our employees to have the prospect to take their birthday off paid
- Welcoming work culture & great workplace environment

What you offer

Job Duties:

- Walk around vehicle with customers with customer present in Drive Thru area
- Handle customers in a courteous and patient manner
- Handle all incoming telephone calls promptly and courteously
- Check repair orders for accuracy and completion prior to close out
- Take payments for work that has been completed (Service, Express Lube), process invoices, and give receipts to customers, if applicable
- Any other responsibilities as required and/or as assigned

The successful candidate will have the following:

Education and Qualification

- Completion of Secondary Education
- Valid Driver’s Licence and acceptable Driver’s Abstract
- Clean driving record, and reporting to management any circumstances regarding the status of this license

Experience

- 1–2 years of previous experience as a Service Advisor.




- Knowledge of PBS software is an asset.

Language

· Fluent in English, oral and written

· Bilingualism, an asset

Skills & Abilities

- Mature personality and sound judgement skills
- Effective interpersonal and communication skills to deal with customers both in person and by phone
- Effective conflict resolution & problem-solving skills
- Computer knowledge
- Mathematical skills
- Automotive background required
- Mechanical skills or knowledge an asset
- Valid driver’s license
- Ability to drive both standard and automatic transmissions is an asset
- Ability to maintain professionalism at all times
- Sales oriented and customer focused. Previous retail/direct sales an asset
- Ability to work in a rapid-paced environment and ensure attention to detail.

Schedule:

Monday – Friday: 11 am – 7 pm & Occasional Saturdays During Tire Season

Pay Structure:

(Expected Annual Income – $60,000 - $80,000)

How to apply?

Applications must be submitted to the Tony Graham Automotive Group, and all cover letters should be addressed to Azeem Khan, Recruitment Specialist (*[email protected]) Thank you for your interest. Only those selected for an interview will be contacted.* TGAGA is committed to being an Equal Opportunity Employer. Please advise in advance if you require any accommodation during this process.

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Ability to commute/relocate:

- Nepean, ON K2G 1E3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Service Advisor (Nepean)
🏢 Tony Graham Toyota
📍 Nepean