Aeolus Group is hiring Customer Service Agents to support our government client at the transit depot in Thunder Bay. This is a public-facing role where you’ll help passengers with ticketing, parcel services, and general customer questions.
If you are friendly, reliable, and enjoy helping people, this is a great long-term opportunity with stable hours and a supportive team environment.
What You’ll Be Doing
Customer Service & Ticketing
- Provide friendly, helpful service at the ticket counter
- Sell bus and train tickets using ticketing system
- Answer customer questions about schedules, fares, and travel info
- Assist passengers in person, by phone, and by email
- Housekeeping duties
Parcel & Baggage Handling
- Receive, document, store, and release parcels and luggage
- Handle items up to 50–75 lbs (training provided)
- Maintain logs and ensure accuracy in all transactions
Daily Operations
- Perform opening/closing procedures
- Complete simple daily cash-outs and reconciliation
- Keep the customer area tidy (light cleaning only)
- Follow all safety and operational procedures
Shifts Available
We are hiring for two shifts:
Weekend (Part-Time)
Saturday (7:30 am to 11:30 am) & (9:30 pm to 12:30am)
What We’re Looking For
- Friendly, professional, and dependable
- Strong communication skills
- Comfortable using a computer (training provided)
- Ability to lift up to 50–75 lbs
- Comfortable working independently
- Reliable transportation to/from the depot
- Must be available for assigned shift times
Bonus but not required:
- Experience in retail, customer service, ticketing, front desk, or parcel services
- Basic French (asset but NOT mandatory)
Why Join Aeolus Group?
- Long-term, stable work
- Supportive team setting
- Full training provided
- Work supporting an essential government service
- Opportunity to become a core part of a small and reliable team
Experience:
- Customer service: 3 years (required)
- Cash Handling: 1 year (preferred)
Work Location: In person
Pay: $17.60-$18.00 per hour
Work Location: In person
📌 Customer Service Attendant (Thunder Bay)
🏢 Aeolus Staffing Solutions
📍 Thunder Bay
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