Job type: Volunteer

Hours: Weekends/Weekdays (1-2 shifts per week)

Position Summary:

Act as a volunteer escort for visitors, answer visitor and patient enquiries, act as an advocate for those in waiting areas.

Responsibilities:

- Welcome patients, families, and visitors as they arrive at the hospital.
- Provide clear directions to hospital departments, clinics, and services.
- Escort patients or visitors to appointments, diagnostic areas, or waiting rooms as needed.
- Answer general questions about hospital services and amenities.
- Offer reassurance and comfort to individuals who may be anxious, stressed, or unfamiliar with the hospital.
- Act as an advocate for patients and visitors by alerting staff if someone requires assistance or special attention.
- Monitor waiting areas, ensuring individuals are comfortable and have what they need (water, tissues, wheelchairs if required).
- Assist with accessibility needs, such as locating elevators, wheelchairs, or appropriate seating.
- Direct visitors to amenities such as washrooms, cafeterias, or parking areas.
- Report any concerns, lost items, or safety issues to the appropriate hospital staff.

Qualifications:

- Age requirements – 16 and above
- Always maintain confidentiality, respect, and professionalism.
- A drive to succeed personally and to support team success.
- Attention to detail.
- Strong interpersonal skills and ability to work with others.
- Valuable organizational and multitasking skills

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted.



Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All-Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-center healthcare system. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the Human Resources Department at (phone hidden) ext. 2393.

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