What this Job Entails:

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.

This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients

Scope

- : Follows established procedures on routine wo
- rk Requires detailed instructio

ns
Your Daily Roles and Responsibilitie

- s: Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycl
- ing Ensure client users access to equipment in good working or
- der Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfact
- ion Work cooperatively with on-site teammates, as assignment requi
- res Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attende
- es. Deploy and recover laptop and desktop ima
- ges Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dress
- ing Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SL
- As)Assist with utilizing Inventory Data management software to maintain inventory accuracy and workf
- low Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resol
- ved Timely responses to IT questions from client users employ
- ees Manage occasionally demanding and stressed client us
- ers Contribute to large scale global projects as nee
- ded Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this posit

ion




Required Qualifications/Ski

- lls: High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experi
- ence Excellent client-facing written and verbal communications sk
- ills Proficiency in Eng
- lish Utilize excellent customer service skills and exceed customers’ expectat
- ions Ability to work with a large team with minimal supervi
- sion Capable of providing a timely and outstanding user experi
- ence Ability to handle daily customer service dem
- ands Present a professional and helpful demeanor to cli
- ents Basic Inventory or IT knowl
- edge Ability to excel in a quick-paced sometimes stressful work environ
- ment Ability to make sound decisions when faced with competing priori
- ties Results oriented and can identify the steps to be taken to achieve object

ives
Preferred Qualificati

- ons: Past business operations exp
- osure Some customer experience background or famili

arity
Physical Demand & Work Enviro

- nment: Must be available on-site at shift hours, in conjunction with client’s working
- hours Ability to lift and carry 50 pounds or more of equipment safely, multiple times p
- er day Must have the ability to perform office-related tasks which may include prolonged sitting or st
- anding Must have the ability to move from place to place within an office envir
- onment Must be able to use a co
- mputer Ability to work in “warehouse” environment that is som
- etimes Must have the ability to communicate effec
- tively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or f
- ingers Ability to handle varying degrees of noise, temperature and air q
- uality Able to handle frequent work interru
- ptions Ability to flexibly address work assignments and manage
- tasks Self-mot
- ivated Completion of job assignments without direct super
- vision Completion of applications and assignments within the timeframes a
- llowed Extended work hours may include required weekends and ev

enings

📌 IT Inventory Technician / IT Support / IT Helpdesk (3 months contract) (Mississauga)
🏢 Astreya
📍 Mississauga