Become a key player at Dialpad as a Senior Software Development Engineer in Test focused on quality assurance for AI solutions. Innovate testing frameworks for complex AI interactions within a hybrid workspace.
Dialpad is looking for a Senior SDET to lead the automation of testing processes for our AI Voice Agent services. This position entails creating comprehensive automated tests that span UI, APIs, and back-end services, driving quality improvements for a responsive customer service experience.

Deep collaboration with engineering teams is essential to foster a culture of quality and efficiency.

Key Responsibilities:

- Lead end-to-end quality efforts for agentic workflows
- Develop automation tools and frameworks for testing




- Maintain metrics for system performance and quality
- Ensure 80%+ coverage on critical automation tasks
- Integrate QA checks in continuous delivery pipelines

Requirements:

- Over 5 years in software development or testing
- Proficient in Python or Java
- Familiarity with cloud-native architectures and SaaS
- Hands-on experience with AI technologies
- Bachelor's degree or equivalent experience

Join Dialpad and contribute to transformative AI quality engineering in customer communications.

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📌 Quality Assurance Engineer for AI Systems (Kitchener)
🏢 Dialpad Japan
📍 Kitchener