Elevate customer service at Queenston Automotive Group as a Service BDC Representative. Utilize communication skills for customer interactions and handle appointments in this rewarding role.

As a Service BDC Representative, you will report to the BDC Team Leader and support customers throughout their service experience. Your role involves answering calls, processing information, and scheduling appointments effectively, with a solid emphasis on customer satisfaction.

Join a dedicated team aiming for exceptional service delivery.

Key Responsibilities:

- Verify customer information and recommend services
- Schedule service appointments and follow up on recalls
- Make outgoing service reminder calls to customers
- Address inquiries to ensure satisfaction within benchmark time
- Organize New Owner Car Clinics with BDC Team Leader

Requirements:

- Over 2 years of telephone customer service experience
- Proficient in Microsoft Office and Dealer Mine
- Strong organizational and communication skills
- Detail-oriented with a customer-first approach
- High school diploma or equivalent education

Bring your dedication to customer satisfaction and appointment management to Queenston Automotive's collaborative team.

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📌 BDC Representative at Queenston Automotive (Canada)
🏢 Formulafordlincoln
📍 Canada