Process Improvement Leader - OperationsLocation: Remote - OntarioThe total target compensation (TTC) range, including salary and target bonus, is $75,319 - $124,260. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate's skills and experience, as well as internal equityEmpire Life is looking to hire a Process Improvement Leader to join our Operations team! We are actively seeking candidates to fill a current, open position.Why pursue this opportunityJoin a transforming business - we are a medium-sized Canadian company in a stable industry that emphasizes the importance of innovation to use industry-leading technology.The environment - we understand the importance of work-life balance and strive to provide a supportive work workplace that allows our employees to achieve both personal and professional goals.Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.What you'll be working onLead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams while using data to monitor results.Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.Improve Customer Experience: Creatively improve customer experiences by using data,



journey mapping and stakeholder input.Problem Solve to Drive Change: Solve new and ongoing challenges, adapting to business goals, needs and constraints.What we're looking for you to haveSkills & Experience: 1-3 years of experience in areas such as:Data Science, Analytics, Visualization & Artificial IntelligenceProcess Design & Systems ThinkingDigital Development ProgrammingProject ManagementProduct Management or Product OperationsOperations ManagementClient ManagementOr other relevant fieldsKey Qualities:Strong leadership abilitiesHigh self-initiative and ownership of projectsAdaptable and flexibleFast learner with excellent critical thinking, listening and problem solving skillsData driven mindsetExcellent communication and collaboration skillsCustomer focused and ability to learn/understand a user journeyTechnical proficiency relevant to the role (or a strong ability to quickly adapt and learn)Strategic inquiry/influence and critical thinkingEducation: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.Additional Information :Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.Beyond the salaryFor permanent full-time positions,



Empire Life offers a comprehensive total rewards package that includes:Hybrid work modelCompetitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsAccess to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.Competitive uncapped commission, for sales positionsA comprehensive employer-funded perks package starting from day one of employment, that includes life insurance, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit .Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive workplace, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact [email protected].

📌 Process Improvement Leader - Operations (Ottawa)
🏢 Empire Life
📍 Ottawa