As part of an industry-leading benefits consulting firm, this role is all about making things easier for our clients and their employees. You will help deliver tailored solutions by providing expert advice and access to unique products to meet the various and changing needs of our clients. In this position, you will provide benefits advice to an existing block of clients with the objective of growing that block through internal and external referrals and recognizing new opportunities within the existing client base. This is not a direct sales role, and you will not have a sales target or be responsible for prospecting.You'll work closely with our team and carrier partners to deliver thoughtful, consistent service. The goal is simple: help our clients feel confident, supported, and well looked after, so they can focus on what they do best.This is a relationship-focused role where accuracy, follow-through, and care really matter.Key ResponsibilitiesSupport clients with day-to-day benefits administration and navigate between insurer systemsFollow up with insurance carriers on declined claims, inquiries, billing questions, and claim status to help move things forward in a timely wayAct as a reliable point of contact for client questions, either handling requests directly or coordinating with carriers and internal team membersAssist with disability claims, continuation of benefits, and coordination for employees who are leaving a planMaintain regular contact with clients to provide proactive, consistent service—both virtually and in personSupport employee meetings and information sessions when neededCreate clear, easy-to-understand member communications for plan changes, coverage increases,



and other updatesAssist with onboarding new clients by gathering enrolment and underwriting information and coordinating with carriers to ensure plans are set up correctlyParticipate in webinars and training to stay current on products, trends, and best practicesProvide service and strategic advice to a range of small to mid-market clients across various industriesProvide analysis of clients' financial arrangements and claims experience, and prepare/present reports and recommendations related to group benefit projectsProvide technical advice/expertise to clients regarding plan design recommendations, costings, renewals, industry changes, etc.Write/deliver presentations/communications to existing and prospective clients that are thorough, powerful, and persuasiveEstablish strong working relationships internally with consultants and the service team to collaborate and partner on projectsSupport the business development team by meeting with prospective clients, analyzing policy details, preparing reports, negotiating with insurance carriers, and overseeing the implementation processRecommend new approaches to work processes and develop innovative approaches for continuous process improvementContinually review client accounts and relationships and recommend ways to enhance the value Vital Partners/Leslie Consulting Group brings to the client based on a deep understanding of the client's business and insight into industry trendsEstablish and cultivate relationships with current clients to position new opportunities that meet/exceed client expectations.What We're Looking ForA client-focused skilled who genuinely cares about helping peopleCollege or university education, with 2–3 years of experience in the group benefits industry in a client-facing roleA solid understanding of group benefits plans and funding arrangementsGroup Benefits Associate (GBA) designation completed or willingness to work toward itStrong organizational skills and comfort managing multiple priorities at once in a fast-paced environmentClear, calm communication style—especially when dealing with sensitive or complex situationsA solutions-driven mindset with strong problem-solving skillsProficiency in using Microsoft programs (Outlook, Word, PowerPoint, and Excel)A collaborative team player who values doing things right and doing them consistentlyValid driver's licence and access to a vehicleEducationBachelor's degree is required or equivalent years of industry experienceCommitment to professional developmentRequirement to complete the Life License Course and Examination (LLQP) within the first 12 months of employmentWe offer a competitive total rewards package that includes a base salary plus a bonus based on both individual and company performance, competitive group benefits and group retirement plans, a flexible work environment, continuing education & training, and growth opportunities within an expanding organization.Please submit your resume to Jennifer Kirby at [email protected] ArrangementThis is primarily a remote role, although in-person training and team meetings are required.Please note that AI tools will not be used in our hiring

📌 Employee Benefits Specialist (Calgary)
🏢 Vital Partners Inc — A Leslie Consulting Group
📍 Calgary